Terms & Conditions Real Money –
The Complete Guide for Malaysian Players

Welcome to real money, a digital entertainment platform offering a wide variety of online games for Malaysian players. By registering an account, accessing, or using any real money service — whether via our website or mobile app — you agree to be bound by all the terms and conditions set out in this document.

Please read this document carefully and thoroughly. If there is any section you do not understand or do not agree with, we recommend contacting our support team at support@realmoney.bio before proceeding with registration.

These terms and conditions constitute a legally binding agreement between you ("User" or "Member") and real money ("Company," "we," or "platform"). This document governs your use of all our services, including slots, Live Casino, Sports Betting, lottery, jackpot, and all other features available on the real money platform.

Real money services are exclusively available to users who meet all of the following eligibility criteria. real money reserves the right to decline applications or suspend the account of any user found not to meet these requirements at any time.

2.1 Age Requirements

You must be at least 18 years and above to register and use the real money platform. This is an absolute requirement and is non-negotiable. real money conducts age verification during registration and reserves the right to request identity documents such as MyKad, a Malaysian passport, or driving licence at any time.

2.2 Location Requirements

Real money services are intended for players in Malaysia. You are responsible for ensuring that your use of this platform complies with your local laws. real money is not liable for any legal violations committed by users.

2.3 One Account Per Person

Each individual is only permitted to hold one (1) account active on real money. Holding multiple accounts under the same individual, the same family member at the same address, or using false information to register additional accounts is strictly prohibited and will result in the termination of all associated accounts without any refund.

The account registration process at real money is designed to be simple and straightforward, but it comes with several important responsibilities that you must comply with.

3.1 Required Information

During registration, you are required to provide information that is true, accurate, and up to date, including:

• Full name as stated on your identification document
• An active Malaysian mobile number
• A valid and active email address
• Actual date of birth
• A strong, unique password

3.2 Account Verification

Real money reserves the right to request identity verification at any time, particularly before processing withdrawals above certain limits. Required documents may include a copy of a valid Malaysian MyKad or passport.

Your account security is a shared responsibility between you and real money. While we invest in the latest security infrastructure, there are steps you also need to take on your end.

Real money is not liable for any losses arising from a user's negligence in safeguarding their login credentials. Please report any suspicious activity to our support team immediately.

5.1 Accepted Deposit Methods

Real money supports the most popular payment methods in Malaysia for players' convenience. All transactions are processed through secure, encrypted channels.

5.2 Withdrawal Terms

Withdrawals from your real money account are subject to the following conditions:

• Minimum withdrawal amount is RM 30 per request
• Withdrawals to e-wallets are processed within 15–30 minutes
• Withdrawals to a bank account via FPX require 30 minutes to 2 hours
• Withdrawal exceeds RM 10,000 may require additional identity verification
• Withdrawals can only be made to the same payment method used for your deposit
• Funds from bonuses that have not met the rollover requirement cannot be withdrawn

Real money offers a wide range of exciting bonuses and promotions for both new and existing members. All bonuses are subject to the following terms, which must be followed in full.

6.1 Rollover Requirements (Wagering)

All deposit bonuses at real money are subject to rollover requirements before the bonus funds — and in some cases the deposit amount — can be withdrawn. Rollover requirements vary by bonus type and will be clearly stated in the relevant promotion terms.

• New Member Welcome Bonus: Rollover x5 (bonus amount only)
• Daily Deposit Bonus: Rollover x3 (bonus only)
• Cashback/Rebate Bonus: Rollover x1 with no time limit
• Weekly VIP Bonus: Rollover x2 within 7 days

6.2 General Bonus Rules

• Only one active bonus per account at any one time
• Bonuses cannot be transferred between accounts
• Real money reserves the right to void any bonus suspected of being misused
• The minimum deposit amount to qualify for a bonus is as stated in each respective promotion
• Bonus will be voided if a withdrawal is made before the rollover requirement is met

All games on the real money platform — including video slots, live casino (baccarat, roulette, blackjack), Sports Betting on Malaysia Super League and EPL football, badminton, e-sports, 4D lottery, and Mega Jackpot — have their own specific rules that must be followed.

7.1 Game Results

The outcome of all games at real money is final once a round or hand is complete. Winnings are automatically credited to your account balance. In the event of a technical disruption during gameplay, real money will restore the game to the last valid state according to server records.

7.2 Betting Limits

Each game has its own minimum and maximum betting limits. These limits are subject to change without prior notice depending on technical conditions or internal policy. Players are responsible for checking the betting limits before playing.

7.3 Jackpot Winnings

Jackpot winnings exceeding RM 50,000 may require additional verification before a payout is processed. This verification process typically takes 24–72 hours and may require supporting documents.

To keep the real money platform safe, fair, and enjoyable for all users, the following activities are strictly prohibited and may result in immediate action, including account freezing or termination without any refund:

Real money takes its responsibility to promote safe and healthy gaming seriously. We provide a range of tools and resources to help players stay in control of their gaming habits.

9.1 Available Responsible Gambling Tools

• Daily/Weekly/Monthly Deposit Limits: Set a maximum limit on deposits you can make within a specified period
• Play Time Reminder: Receive a notification when you have played beyond the time limit you set
• Temporary Account Break: Freeze your account for a period of 24 hours, 7 days, or 30 days
• Long-Term Self-Exclusion: Permanently close account for a minimum period of 6 months

To activate any of these tools, contact our customer support or access the settings section of your account. Self-exclusion requests will be processed within 24 hours and cannot be reversed for the selected duration.

Real money respects the privacy of all its users and is committed to protecting the personal information you share with us. The collection, use, and protection of your personal data is governed by our separate Privacy Policy, which forms part of these terms.

In summary, the information you provide to real money:

• Used solely for account management, payment processing, and service improvement purposes
• Will not be sold or shared with third parties for marketing purposes without your consent
• Protected with 256-bit SSL encryption for all data transmissions
• Stored on secure servers in accordance with industry standards
• Can be requested for deletion or transfer in accordance with the provisions of Malaysia's Personal Data Protection Act 2010

For more information, please read Privacy Policy full terms.

11.1 Termination by User

You may close your real money account at any time by contacting our support team. Before closing, please ensure that all available balances (excluding bonuses that have not met the rollover requirement) have been withdrawn. Any remaining balance left unclaimed for more than 90 days after account closure will expire.

11.2 Termination by Real Money

Real money reserves the right to suspend or terminate any account without prior notice if:

• Evidence or suspicion of fraudulent activity or breach of terms is found
• User fails to complete identity verification within the specified timeframe
• Account inactive for more than 180 consecutive days
• Instructions have been received from the relevant authorities
• User found to be under 18 years of age

In cases of termination due to fraud, all balances in the account — including winnings — may be fully forfeited.

Real money services are provided "as is" and "as available." While we strive to keep the platform running smoothly at all times, real money makes no guarantees regarding uninterrupted availability, accuracy, or fitness for a particular purpose.

Real money is not liable for:

• Losses arising from system outages or failures beyond our control
• Losses arising from gambling decisions made by the user themselves
• Internet connectivity or device issues preventing access to the platform
• Any indirect, consequential, or punitive losses

Real money reserves the right to modify, add, or remove any part of these terms and conditions at any time without prior notice. However, we will make reasonable efforts to inform users of material changes through:

• In-platform notification upon next login
• Email notification to the registered email address
• Updated on the version date at the top of this document

Your continued use of the real money platform following the publication of any amendments constitutes acceptance of the revised terms. If you do not agree with the changes, you must discontinue use of the platform and close your account.

These terms and conditions are governed by the laws of Malaysia. Any disputes arising from the use of the real money platform will be resolved under the jurisdiction of Malaysian courts.

If you have any questions about these terms and conditions, please contact us at support@realmoney.bio. Our legal and support teams are on hand to help you understand any part that may be unclear.