Your privacy is not merely a legal formality to real money – it is a genuine responsibility we take seriously. This document transparently explains how we collect, use, store and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Real money takes the privacy of your personal data seriously. This Privacy Policy transparently explains how the real money platform collects, processes, stores and protects the personal information you share when using our services.
This policy applies to all users of the real money platform, including website visitors, registered members, and anyone who interacts with our services in any capacity. It covers all real money service channels – website, mobile app, customer support, and any other communication channels we operate.
Real money operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and is committed to ensuring that all personal data processing is carried out lawfully, fairly, and transparently. We do not treat legal compliance as a burden — protecting your privacy is a core value we uphold.
Consent: By registering or continuing to use the real money platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Real money only collects data that is necessary to provide, manage, and improve our services to you. We do not collect irrelevant or excessive information.
Full name, date of birth, MyKad or passport number (for verification), image of identity document.
Malaysian mobile phone number, active email address, and any other contact information you provide.
E-wallet account numbers (Touch 'n Go, GrabPay, DuitNow, Boost), FPX bank account details for payment processing purposes.
Records of conversations with customer support, feedback, complaints, and any correspondence you have sent to us.
When you use the real money platform, our systems automatically record certain technical data required for platform operations:
Important Note: real money does not store full credit or debit card numbers. All sensitive payment information is processed through PCI-DSS certified third-party payment gateways and is not stored on our servers.
Real money uses your personal data responsibly and only for legitimate purposes. Below is a full list of how your data is used and the legal basis underpinning each purpose:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account management & verification | Name, IC, email, phone | Contract performance |
| Deposit & withdrawal processing | Payment information, transaction data | Contract performance |
| Fraud prevention & AML | IP address, activity, transaction data | Legal obligations |
| Customer support | All data related to the reported issue | Legitimate interests |
| Marketing communications | Email, phone number | Consent (withdrawable) |
| Analytics & platform improvement | Anonymous usage data | Legitimate interests |
| Regulatory compliance | Identity verification data | Legal obligations |
Real money will not use your data for any purpose beyond those stated above without first obtaining your consent. Should the purpose of use change materially, we will notify you via platform notification or email.
real money does not sell, rent or commercialise your personal data to any third party. This is our absolute commitment. However, in the course of operating the platform, we may share your data with the following categories of recipients under limited circumstances:
We share only the minimum necessary data with companies that help us deliver real money services:
All these service providers are bound by strict Data Processing Agreements and are only permitted to use your data for the purposes we specify.
Real money may disclose your data to the relevant authorities when required by Malaysian law, including for the purposes of:
Our Guarantee: In every instance of data sharing, real money ensures that only the minimum necessary data is shared, and that all sharing occurs within the bounds of applicable law. We will never share your data with third-party advertisers or data brokers.
Real money continuously invests in the latest security infrastructure to keep your personal data safe at all times. Our approach to data security is multi-layered and comprehensive.
All data transmitted between your browser/app and real money servers is encrypted using the latest TLS 1.3 protocol.
An added layer of security through SMS OTP for every login and withdrawal you make.
Our security team and automated systems monitor for suspicious activity around the clock, every day without interruption.
Data is stored in ISO 27001-compliant data centres with strict physical and digital access controls.
Independent penetration testing and security audits are conducted every quarter by external specialists.
Only authorised personnel with a legitimate business need may access user data, with full audit logs maintained.
Important Note: While we take all reasonable measures, no system is 100% breach-proof. In the event of a security incident affecting your data, real money is committed to notifying you within 72 hours in accordance with PDPA 2010 requirements.
Real money retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by Malaysian law. The following are our data retention guidelines:
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout the active account period | Service provision |
| Financial transaction records | 7 years after the transaction | Legal requirement (AMLA) |
| Identity verification documents (KYC) | 5 years after account closure | Regulatory requirements |
| Support communication records | 2 years after case closure | Dispute protection |
| Technical log data | 90 days | Technical troubleshooting |
| Marketing data (with consent) | Until consent is withdrawn | User consent |
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you. The data deletion process is audited internally to ensure full compliance.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by real money:
To exercise any of the above rights, submit a written request to privacy@realmoney.bio stating the right you wish to exercise and the information required to verify your identity. We will process your request within 30 working days in accordance with PDPA requirements.
Limitations on the Right to Erasure: In some cases, we may be unable to fulfil a deletion request in full if the data is still required for legal compliance purposes (e.g., transaction records for Anti-Money Laundering). We will inform you of any limitations and the reasons for them.
The real money platform uses cookies and similar tracking technologies to enhance your experience, maintain login sessions, and help us understand how players use our platform. Below are the categories of cookies we use:
You can manage and control cookies through your browser settings or via the privacy settings page in your real money account. Please note that disabling certain cookies may affect the functionality of the platform.
Real money is a platform strictly for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
Absolute Prohibitions: If we discover that we have inadvertently collected personal data from anyone under the age of 18, we will promptly delete that data and close the account in question. Parents or guardians who find that their child has registered on this platform should contact us immediately at support@realmoney.bio.
Real money reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or service improvements. All amendments will be accompanied by:
We encourage you to review this Privacy Policy periodically. Your continued use of the real money platform after any amendments constitutes acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way real money handles your personal data, please contact our Data Protection Officer (DPO):
If you are not satisfied with how we have handled your privacy complaint, you have the right to lodge a complaint with Department of Personal Data Protection (PDPD) Malaysia which is the responsible regulatory body under PDPA 2010.
The most frequently asked questions about privacy and data security at real money
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